Every day, our Training Consultants enable employees at global organizations acquire leading edge workplace skills. Our consultative approach to understanding training needs and ‘Sustained Learning’ methodology to delivering training addresses the needs of all stakeholders – Participant, Sponsor, and the Organization.
We look at the critical goals of an organization and adopt appropriate learning methodologies that would augment the achievement of these goals. We specialize in blended training methods for optimum retention of the learning. Our training interventions cover the areas of Leadership development, Team Effectiveness, and Personal development.
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Expert Behavioral Programs
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Business Etiquette
BUSINESS ETIQUETTE - 1 Day Key Skills:
Personal Hygiene
Grooming
Power dressing
Business Etiquette
Telephone Etiquette
E-Mail etiquette
At the end of this program the participants will be able to:
Conduct themselves professionally in business a environment
Know how to exchange business cards
Label different communication styles
Power of Non-Verbal communication globally - Body Language
Demonstrate different types of Handshake- the ultimate greeting
Practice Common Courtesy
Display global etiquette at Business Meetings
Understand the Components of Grooming
Appreciate the importance of personal hygiene
Distinguish between formal/informal attire - Power Dressing
Share the Do’s & Don’ts over telephone
Appreciate telephone manners
Assimilate the basics of writing e-mail
Draft an e-mail with globally accepted salutation, body and signature
Attitudinal Transformation
ATTITUDINAL TRANSFORMATION - 2 Days Key Skills:
How to understand Self
How to understand Others
Learn the right utility of Attitude, Knowledge and Skills
Effective Listening and its importance in communication
Effective Interpersonal Communication
Art of Trusting people
At the end of this program the participant will be able to:
Understand self and others better
Appreciate differences in behaviors and leverage on such differences
Learn methods to read other people’s behavior styles and accordingly flex yourself
Understand the role of Perceptions in relationships and learn to overcome it
Importance of effective interpersonal relationship within a team for effective working
Learn to avoid Ego clashes and move from ‘I’ to ‘We’
Understand the need to manage time and improve the sense of urgency at work
Learn the essentials of being an effective communicator of thoughts and ideas
Realize the importance and Improve upon the Listening Skills
Understand the three ‘Emotional Positions’ of mind, their impact on relationships and learn the techniques to manage them well
Learn to move with Change
Understand that Trust is the basic ingredient for Self Transformation
Effective Communication
EFFECTIVE COMMUNICATION - 2 Days Key Skills:
Get your message across correctly and effectively
Be clear in your mind and articulate your thoughts accurately
Speak in a clear, crisp manner
Converse comfortably over the telephone
Barrier to effective communication
Role of attitude in communication
Communicate assertively
At the end of this program the participant will be able to:
Adapt the techniques of effective listening
Define the communication process
Demonstrate flexibility & confidence
Experience the barriers to communication
Use verbal behaviors for effective data capture and summarising
Learn the techniques for effective probing
Appreciate the importance and components of non-verbal communication
Realize the impact our attitude has on the way we listen and communicate with others
Importance and need to communicating Assertively in the corporate world
Interpersonal Communication
INTERPERSONAL COMMUNICATION - 2 Days Key Skills:
How to understand Self
Understand Behavioral differences
Manage Conflicts effectively
Manage the Emotional Intelligence
Improve Feedback Skills
At the end of the program the participants will be able to:
Understand self and others better
Understand behavioral conflicts
Develop an action plan for managing subordinates and colleagues
Understand the Team formation stages and your role relevance and significance
Understand the importance of “perceptions” in collective decision making
Learn Conflict Management techniques
Understand the criticality of focusing on objectives, Openness to other people’s ideas/thoughts and feelings
Learn to avoid Ego clashes and move from ‘I’ to ‘We’
Understand the need critical personal effectiveness components
Understand the criticality of empathy towards fellow employees
Realize the importance and Improve upon the Listening Skills
Understand the three ‘Emotional Positions’ of mind, their impact on relationships and learn the techniques to manage them well
Learn and practice the art of giving and taking feedback
Advanced Presentation Skills
ADVANCED PRESENTATION SKILLS - 2 Days Key Skills:
Planning and Preparation
Structuring
Audience Analysis
Audience Handling
Platform Skills
At the end of the program the participants will be able to:
Define the objective of presentation – “Core theme” of a presentation
Determine the methods to collect and collate information for the presentation
Learn how to structure and organize information in a cohesive fashion
Build the presentation using various tools
Use different types of delivery techniques
State the key factors for understanding the audience and their expectations
Develop an “Audience Focused” presentation
Anticipate questions which audience can raise
Get tips to handle difficult audience
Experience the importance of non-verbal communication
Handle silence in presentations
Use of verbal behaviors in presentations and handling questions
Practice delivering a presentation, as a team and as individuals, including questioning session
Identify the Common Traps for Presenters and overcoming the same
Discuss Do's and Don’ts for PPT presentations
Demonstrate AV management
Receive feedback on their strengths and areas of improvement on presentation skills
Effective Selling Skills
EFFECTIVE SELLING SKILLS - 2 Days Key Skills:
Buying processes
Selling Process
Art of persuasion
Objection Handling
Value Building
Negotiation
At the end of the program the participants will be able to:
Learn the psychological process involved in buying
Practice the scientific selling process
Practice different types of probes
Use probing to create pull in persuasion
Implement the objection handling process
Identify the steps involved in building value
Learn twelve dirty tricks in negotiations
Implement the closing technique
Importance of post sale follow-up
Appraisal Skills
APPRAISAL SKILLS - 2 Days Key Skills:
Objectives of Performance Appraisal
Performance Appraisal Process
Post Appraisal
At the end of the program the participants will be able to:
Understand the role and benefits of performance management in the organization
Appreciate the importance of preparation for appraisal meetings
Learn the importance of clarity of goals in appraisal process
Practice the right way of filling Appraisal form
Learn the different dimensions of behavior model in Performance management scenario
Learn Strategies for managing other people’s behavioral preferences, hence aligning feedback in Appraisal based on this understanding
Manage expectations and objections during the performance appraisal
Create an Action Plan for appraising another person and his/ her performance
Appreciate the criticality of post appraisal follow-through
Understand post appraisal outcomes and action planning
Time Management
TIME MANAGEMENT - 1 Day Key Skills:
Basics and Objectives of Time Management
Tools to manage time
How to Plan
Self Development Vs Effectively Managing Time
At the end of the program the participants will be able to:
Understand the benefits of effective Time Management
Learn the common assumptions about Time Management
Learn the importance of clarity of goals
Practice the right way to prioritize actions and plan accordingly
Learn the Time Management Matrix
Know your personal time management style and understand its strengths and weaknesses
Action Planning for Self Management with given time
Learn the Effective tools and strategies for time management
Reflections on Time, Prioritization, Life Goals, Small and Big pictures
E-Mail Etiquette
E-MAIL ETIQUETTE - 2 Days Key Skills:
Basics of Written Communication
Parts of E-mail
Comprehending E-Mails
At the end of the program the participants will be able to:
Learn the basics of written communication
Appreciate the difference between spoken and written communication
Know the complexity in written communication
Set priority level judiciously
Draft meaningful ‘subject line’
Show deference through appropriate salutation
Effectively use the guidelines while composing the e-mail
Learn to set the tone of the e-mail
Learn to write appropriate closure and affixing signature as per norms
Comprehend the language and context of the e-mail
Learn to set the tone of the e-mail (for appreciation, feedback regarding the case handling)
Learn to use the e-mail tools effectively (mail merge, meeting notices, out of office replies)
Follow best practices
Effective Delegation Skills
EFFECTIVE DELEGATION SKILLS - 1 Day Key Skills:
How to effectively delegate
Know the Do's and Don’ts of effective delegation
To manage Obstacles in delegations
Learn the best possible utilization of available resources
At the end of the program the participants will be able to:
Understand the philosophy and the process of delegation
Understand the importance and purpose of delegation
Learn the obstacles of delegation - from the manager, subordinate and situation perspectives
Understand the team formation stages and your role relevance and significance
Understand what Situational Delegation is
Effectively map how effective they are in their delegation styles
Learn the attitudinal changes that needs to be displayed to effectively delegate
Learn the methods and tools for delegation
Creative Problem Solving Skills
CREATIVE PROBLEM SOLVING SKILLS - 2 Days Key Skills:
Understanding a Problem
Generate alternate solutions
Learn the models of creatively solving problems
At the end of the program the participants will be able to:
Get an insight into the various steps of Problem Solving from ‘Problem Identification’ to ‘Finding Solution’
Have an orientation towards the Problem
Approach the problem properly
Learn to define the Problem
Understand the connection between Innovation and Creativity
Understand the connection between Innovation and Problem Solving
Learn to link people to creativity and offer solutions
Generate alternate workable solutions
Learn and practice the 14 Powerful Problem Solving techniques
Use Lateral thinking to effectively address a problem
Learn the Problem solving strategies
Understand Brainstorming as an effective tool of Problem Solving
Effective Interviewing Skills
EFFECTIVE INTERVIEWING SKILLS - 1 Day Key Skills:
How to be an Effective Interviewer
At the end of the program the participants will be able to:
Understand the history of interviewing process
Learn the Life Cycle of an Interview process
Identify the Objective and Motive of conducting an interview
Learn to Prepare for conducting an interview
Understand the steps involved while conducting the interview
Learn to channelize and have control over the interviewee
Learn how to understand and interpret the behavior of a candidate
Use the Power of Persuasion in the interview process
Inform, Impress and Influence a candidate
Learn how to Analyze an interview with tools and techniques
Conduct and self assess as to how effective an interviewer you are OR can be
Negotiation Skills
NEGOTIATION SKILLS - 1 Day Key Skills:
Know the need to Negotiate
Learn to Negotiate
Post Negotiation benefits
Bargain Vs Negotiation
Value Building
Negotiation steps
At the end of the program the participants will be able to:
Learn the fundamentals of Negotiation
Understand the benefits of effective Negotiation
Be an effective Negotiator and not a Bargainer
Understand how to Prepare for negotiation
Learn the ‘5 Step’ process of Effective Negotiation
Understand the Negotiation behaviors and how to handle them on the table
Plan for negotiation
Learn the relation between Persuasion and Negotiation
Learn the Streak Model of Negotiation
Phrases of negotiation and their usability
Know how to leverage the Power in negotiation
Onsite-Offshore Coordination Skills
ONSITE-OFFSHORE COORDINATION SKILLS - 1 Day Key Skills:
How to manage the Offshore team
How to manage the Onsite Coordinator (OC)
Know to manage the expectations of Onsite and Offshore team
Transcend and successfully persuade the thoughts and needs across the board
Learn to align the deliverables to the need of the end user and function as a team
Art of Review and Feedback to team members
Collective Problem Solving Skills
At the end of the program the participants will be able to:
Learn the need and working model of an Onsite – Offshore team
Understand the role of an Onsite Coordinator
Know how to understand the customer needs and translate the expectations with clarity to the offshore team
Understand how to demonstrate superior interpersonal skills, ability to coordinate, organize, plan and work together to meet the demands
Learn to work as a team across time zones
Learn the diligence in decision making and planning for implementing that the OC role demands
Learn to provide Objective feedback to Offshore team
Know how to assertively put across the demands to the OC
Understand, practice and develop effective communications skills while coordinating projects
Understand and demonstrate key relationship factors which nurture working relationships
Learn and practice the art of review, feedback and collective problem solving
Expert Leadership Series
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First Time Leaders
FIRST TIME LEADERS - 2 Days Key Skills:
Managing Self
Managing People
At the end of the program the participants will be able to:
Identify and describe the major characteristics, needs, goals and fears of the four behavioral styles: Dominance, Influence, Steadiness and conscientiousness
Understand why do people behave the way they behave using DISC
Use the information learned to develop an action plan for self-management in a specific work situation
Assess what motivates/de-motivates others
Identify the behavioral styles of others and develop specific strategies for working more effectively with people having different behavioral styles
Create a specific action plan for managing and/or working effectively with another person/s
Identify the specific behavior required for effectiveness of one’s job
Develop an action plan for matching one’s style with the behaviors required by the job
To analyze situations to identify and describe specific performance issues
Management Development Program (MDP)
MANAGEMENT DEVELOPMENT PROGRAM - 4 Days
We strive to drive managerial, functional, behavioral, and potential skills in our program by focusing on the 12 competencies needed for a manager. The extent to which we focus on the 12 competencies in our MDP program is determined after doing a traning needs analysis. The key skills needed are the ability to inspire the team to deliver results, develop effective decision-making skills, manage self and others, and articulate the organization's strategic vision.
The 12 Leadership Competencies required for any functional/business head to execute their role as the Leaders efficiently are:
1. Set Direction
2. Drive Innovation and Change
3. Inspire Others and Promote Teamwork
4. Develop Self and others
5. Make Decisions
6. Know the Business
7. Manage Execution
8. Technical Expertise
9. Take Initiative
10. Optimize Communication
11. Conflict Management
12. Emotional Blocks (Assessment of 7 blocks)
Building High Performance Teams
BUILDING HIGH PERFORMANCE TEAMS - 2 Days Key Skills:
Leadership styles
Maturity Matrix
Components to building a team
Managing Performance
At the end of the program the participants will be able to:
Learn different types of leadership
Use tools to map the maturity of the subordinate objectively
Appreciate the importance of having trust within teams
Learn to build a team that appreciates each other and work together as a team
Realize the importance of collaboration
Identify lead and lag indicators for performance
Analyze situations to identify and describe specific performance issues
Evaluate another individual’s willingness
Develop performance improvement strategies that reflect an understanding of basic management principles, individual willingness and ability, Individual needs and style differences
Create an action plan which identifies specific strategies for an individual’s performance improvement
Coaching and Feedback
COACHING AND FEEDBACK - 2 Days Key Skills:
Coaching
Mentoring
Feedback skills
At the end of the program the participants will be able to:
Appreciate the benefits of adopting a coaching style of management
Practice the Coaching Analysis flow – Steps involved in coaching situations
Identify performance issues and deal with them effectively
List out the essentials of managing a coaching relationship
Appreciate the importance of giving and receiving Feedback
Give/Receive Feedback during a review session
Communicate to the appraisee What they have done (Observable behaviors) that has reached the standard, so that they can reproduce that behavior and the same gets reinforced and What they have done that has not met the standard (Observable behaviors) so that they can work out an Action Plan for improvement
List the Prerequisites for giving effective feedback
Practice different Styles of giving feedback and Thumb rules of giving feedback
Learn Do’s and Don’ts of Negative Feedback
Learn the things to avoid in a Feedback session
Train the Trainer
TRAIN THE TRAINER - 4 Days Key Skills:
Teaching and Learning styles
Training Methodology
Planning and preparation
Training Delivery
Behaviors in training
Audience Handling
Closing the Training
At the end of the program the participants will be able to:
Learn the different types of teaching styles and application of each of these styles
Learn how an adult learns
Understand the importance of planning and preparing for training
Deliver training with impact
Learn the steps involved in introduction of the training
Implement the different types of behaviors used in training
Learn what behaviors to avoid in training
Identify different types of audience
Implement the methodology to handle different types of audience
Learn how to close a training program
Steps involved after the training program is complete
Management Game
'Great Indian Diamond Hunt' (GIDH) - Board Game Based Learning
"GIDH" is a fun team building simulation that focuses discussion on mining gold within the organization. The focus is on improving leadership and interdepartmental collaboration with a variety of links to team-based issues. Players leave with tangible ideas for better communications, teamwork and leadership. The exercise focuses on collaboration as its main outcome. It also links to issues of quality, leadership, systems, communications and a variety of other organizational issues.
Participant Profile:
It is a powerful and proven team-building event that plays with organizations of all kinds. The participant profile ranges from 11-year olds to top managers at multinational corporations to shop floor personnel in manufacturing plants to executive secretaries at international conferences.
Numbers it can address:
Team size is 5 or 6 people and there is no limit to the number of participants. Sessions can be delivered for groups of 8 and groups of 600. Duration it can be run for:
It can be run as a highly interactive morning or afternoon event. In 3.5 to 4 hours, the group gets to play and then fully debrief the event and discuss real opportunities for improvement. It also functions very well as a full-day program within a conference or as a specific training event on team building, leadership and collaboration. Methodology:
GIDH has a fairly simple deployment process. Only requirements are adequate space to play the game in large groups, a computer and projector as well as a loudspeaker system. All other materials are provided with the package. Depending on the group size, etc., adequate number of print outs of maps, other accessories, etc need to be arranged for.
GIDH is a great way for teams to experience issues of communication, resource management and team dynamics common to the workplace. During debriefing, team behaviors are linked to opportunities to improve collaboration, leadership, teamwork and communications critical to optimizing results. Participative, visual and interactive, it produces an excellent learning environment in a high-impact and memorable way.
OBT
OUTBOUND TRAIING - 2 Days
Mild Adventure Based
High Adventure Based
Key Skills:
Dynamics of team working
Components of team work
Ethics and Integrity
Creativity and Innovation
At the end of the program the participants will be able to:
Experience the importance of working in teams
Share the importance of planning & organizing in team work
Identify the dynamics involved in working with teams
Perceive the importance of appreciating others contribution
Display trust and empathy in team work
Experience the importance of maintaining integrity in work environment
Display the importance of creativity and innovation in team work
Recognize fears and how to get over them
Expertus HR's training approach has inspired many organizations to empower their employees and leaders to succeed. These motivated resources continually exceed goals & targets and achieve their organizational vision.
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